Privacy Policy

This Privacy Policy explains how Premier Tutoring UK (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or contact us about our tutoring services. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Premier Tutoring UK is a private tutoring service based in London. If you have any questions about this policy or how we handle your data, please contact us at contact@premiertutoringuk.com.

2. What Data We Collect

Information you provide to us

When you submit an enquiry through our contact form, we collect:

• Your name
• Your phone number
• Your email address (optional)
• The subject or level you are enquiring about
• Any message you choose to include

This information is used solely to respond to your enquiry and, if you proceed to book, to manage your tutoring sessions.

Website usage data

When you visit our website, we collect anonymised data about how pages are used — such as which pages are visited, how long visitors spend on them, and general performance metrics. This data does not identify you personally and is used only to understand how our website is performing and to improve the user experience.

3. How We Use Your Data

We use the information we collect for the following purposes:

• To respond to your enquiry — we use your contact details to get back to you about tutoring sessions.
• To manage your sessions — if you become a student, we use your details to coordinate scheduling, communicate progress, and send session reminders.
• To improve our website — anonymised usage data helps us understand which pages and content are most useful.

We do not use your personal data for automated decision-making or profiling, and we do not sell or share your data with third parties for marketing purposes.

4. Cookies

Our website uses cookies — small text files stored on your device — to help us understand how visitors use the site. The cookies we use are:

• Analytics cookies — these collect anonymised information about page visits and site performance. No personal information is stored in these cookies. You can disable cookies through your browser settings at any time.
• Functional cookies — these are necessary for the website to operate correctly (for example, remembering your preferences during a session). These cannot be disabled without affecting how the site works.

By continuing to use our website, you consent to the use of cookies as described above. You may withdraw your consent at any time by adjusting your browser settings to refuse cookies, though this may affect your experience on the site.

5. How Long We Keep Your Data

We retain enquiry data (name, phone, email, and message) for up to 12 months from the date of receipt, after which it is deleted. If you become an active student, we retain your contact details for the duration of your sessions and for up to 2 years thereafter for administrative purposes. You may request deletion of your data at any time by contacting us.

6. How We Protect Your Data

All data submitted through our contact form is transmitted over an encrypted connection (HTTPS). Access to your personal data is restricted to members of our team who need it to respond to your enquiry or manage your sessions. We do not store payment information on our systems.

7. Third Parties

To operate our website and deliver our services, we use a small number of trusted third-party service providers. These providers process data strictly on our behalf and are contractually bound to keep your data secure and confidential. We do not share your personal information with any third parties for their own purposes.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct any inaccurate data we hold.
• Right to erasure — you may request that we delete your personal data.
• Right to restrict processing — you may ask us to limit how we use your data.
• Right to object — you may object to us processing your data in certain circumstances.
• Right to data portability — you may request a copy of your data in a commonly used electronic format.

To exercise any of these rights, please contact us at contact@premiertutoringuk.com. We will respond within one month of receiving your request.

9. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last updated. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: contact@premiertutoringuk.com
• Phone: +44 7908 059 058